FAQ's

for Carriers

General

Can I register and operate as a carrier and as a shipper at the same time?
How can I contact the customer service team?
What differentiates Saloodo! from a regular forwarding marketplace?
Who is my contract partner?
What are the advantages of using Saloodo! as a carrier?
What is Saloodo!?

Payment

Does my transport offer need to include toll and other surcharges?
How and when will I get paid?
How much does it cost to use Saloodo!?

Usage

How can I provide fixed rates, so-called Rate Cards?
Who can I contact if I have questions about tenders?
How can I participate in tenders?
How and when do I receive feedback on my offers? (tenders)
How can I save a search or create a Search Alert?
Is it possible to make a change to my company data?
How can I delete my account?
What are the advantages of using the Saloodo! Driver App?
What is the Saloodo! Driver App and how can I use it?
Where do I find the self-bill invoice for my transport?

Liability

Are the offers binding? (tenders)
What does it mean "Submit Binding Offer"?

Security

How does Saloodo! check the shippers who use the platform?
How secure is my data with Saloodo!?

Handling

Is it possible to retrieve documents from older shipments?
Is a notification of my shipment possible?
What must be observed in case of damage?
What is a transport order?
Can I cancel an already submitted transport offer?

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