FAQ Carrier

FAQ's

for Carriers

General

Can i register and operate as a carrier and as a shipper at the same time?
How can i contact the customer service team?
What differentiates Saloodo! from a regular forwarding marketplace?
Who is my contract partner?
What are the advantages of using Saloodo! as a carrier?
What is Saloodo!?

Payment

Does my trasnport offer need to include toll and other surcharges?
How and when will I get paid?
How much does it cost to use Saloodo!?

Usage

Can I reactivate transport requests after they have expired?
Can I save a transport request as a template?
Does Saloodo! also offer customs clearance services?
Is it possible to make a change to my company data?
How can I delete my account?
I forgot my password. How do i reset it?
Where can I see an overview of all the completed shipments and transport documents?
How can I ensure that I recieve the best offer for my shipment?
How do I select the most suitable carrier for my transport?
I posted my transport request. When will I get offers?

Liability

Are the offers binding? (tenders)
What does it mean "Submit Binding Offer"?

Security

How does Saloodo! check the shippers who use the platform?
How secure is my data with Saloodo!?

Handling

Is it possible to retrieve documents from older shipments?
Is a notification of my shipment possible?
What must be observed in case of damage?
What is a transport order?
Can I cancel an already submitted transport offer?

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