FAQ's

for Shippers

General

How can I contact the customer service team?
Which countries does Saloodo! ship to?
What differentiates Saloodo! from a regular forwarding marketplace?
What can I ship with Saloodo!?
Who is my contract partner?
Who can ship with Saloodo!?
What are the advantages of using Saloodo! as a shipper?
What is Saloodo!?

Payment

What are the payment options?
Will the cost change after booking?
How much does it cost to use Saloodo!?

Usage

Can I reactivate transport requests after they have expired?
Can I save a transport request as a template?
Does Saloodo! also offer customs clearance services?
Is it possible to make a change to my company data?
How can I delete my account?
I forgot my password. How do I reset it?
Where can I see an overview of all the completed shipments and transport documents?
How can I ensure that I recieve the best offer for my shipment?
How do I select the most suitable carrier for my transport?
I posted my transport request. When will I get offers?

Liability

Any questions about the Saloodo! Cargo Insurance?
How must my goods be packed?
How long does it usually take to process a claim?
How long does it usually take to process a claim?
Who can I contact in the event of a claim?
How much does the transport insurance cost?
How can I book the additional cargo insurance?
What is the Saloodo! Cargo Insurance?
Are my shipments insured?
I want to ship valuable goods. What are your policies?

Security

How secure is my data with Saloodo!?
How does Saloodo! verify the carriers using the platform?

Handling

Is it possible to retrieve documents from older shipments?
Can I change details after I have booked an offer?
What must be observed in case of damage?
Who issues the bill of lading?
Can I change any details if my transport request has been already posted?

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