What is Kaizen?

Kaizen is a Japanese term that refers to the principle of continuous change and improvement. The special feature of this principle is that it is a continuous, everyday improvement that must be supported by both the management and the employees of a company for it to be realised.

Masaaki Imai first drew the attention of the West to kaizen as a principle with his book “Kaizen: The Key to Japanese Competitiveness”. Today, kaizen is regarded around the world as an important pillar of a competitive strategy. The aim of the principle is not just to improve products, but rather to improve all operational processes – from development to distribution.

The ideal of Kaizen is the active, creative, qualified and self-reliant employee who receives individual recognition and appropriate remuneration for his or her efforts. In logistics, kaizen can be applied in warehouse logistics from goods receipt to goods issue.

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