Transport conditions Saloodo!
What you need to consider before transport
With Saloodo! you can ship your goods quickly, efficiently and reliably. Our transport service providers stand for high-quality services, whether you order standard services for general cargo, partial and full loads or want to transport temperature-controlled freight and hazardous goods. On this page you will find some rules that you need to follow to ensure that your transport order is carried out smoothly.
How to pack your goods correctly
In general, your goods must be packed in such a way that they can withstand handling and the usual transport conditions and are not damaged in the process. In addition, the goods must be packed and secured on a pallet that can be moved with a forklift truck or pallet truck („ride-on“). All freight sent via Saloodo! must be manageable by one person.
Please note: The shipper is responsible for all loss, damage and costs caused by inadequate or unsuitable packaging or labelling of the goods, including but not limited to personal injury, property damage and environmental damage.
You can do a lot yourself to ensure that your goods arrive safely at their destination. Therefore, please read the following points carefully.
Palletise your goods
If you want to transport loose boxes or parcels, it is mandatory that you palletise them, i.e. you must stack the goods to be shipped on a pallet. To do this, only use pallets that are large enough so that the consignment fits completely on them and does not protrude at the edges. If items protrude sideways on pallets, they can easily be damaged. In your own interest, make sure that your goods are flush with the pallet. It could also be that the lorry driver will not accept pallets that are not packed correctly, in order to prevent possible recourse claims against the freight forwarder in advance. Also make sure that the weight is evenly distributed on the pallet.
Avoid transport damage
Secure the consignments on the pallet. It is best to secure the goods using film such as strapping or banding. If you wrap the items on the pallet in shrink wrap, make sure that the shrink wrap also encloses the base of the pallet. Also remember that the goods on the pallet must be packed weatherproof and must not wobble: the flatter the pallet is packed, the less risk there is of goods being lost or damaged.
Attach stacking protection
You have indicated in the transport order in the Saloodo! platform that your goods are „not stackable“? Then provide your pallets with an additional so-called „pallet cap“. These are small cardboard pyramids on which the bilingual warning print „Please do not stack“ is printed as well as a pictogram. They serve as a mechanical and visual warning to the driver and warehouse workers against stacking pallets.
Make sure that they are clearly labelled! As with any type of transport, loading companies must ensure that the load is adequately labelled with address labels and, if necessary, handling instructions when shipping on pallets. This also includes: removing possible old labels. To ensure that the label sticks perfectly to the shipment, it is best to place the label on the boxes and not on plastic.
To make sure that all information relevant for delivery is present on your consignment, do the labelling yourself! Handling staff and truck drivers in particular need information that tells them what to do quickly and clearly. This is above all the consignment and delivery information on the consignments.
You can label your consignments with this label. Simply print it out, fill it in and stick it on the packages:
What do I have to bear in mind for a forwarding delivery?
Unfortunately, misunderstandings sometimes arise in the course of transport handling. In the following, we would like to explain the most common procedures in logistics practice in more detail.
Pick-up and delivery times are not binding
In the case of general cargo transports, the dispatchers of our transport service providers schedule the incoming goods in a distribution plan. Based on the collected orders, the pick-up schedule at the customer's premises for the next day is drawn up and coordinated with the deliveries so that as few (expensive) empty kilometres as possible occur. If there are discrepancies, the goods are collected at a later, more economical time. A period of up to 48 hours from the originally scheduled pick-up time is common here.
Irrespective of this, there are other imponderables in the transport process which cannot be influenced, but which do affect the collection or delivery time. For example, there may be a lack of space on the vehicle due to undeliverable goods or additional unplanned freight. In addition, it must be ensured on a daily basis that the vehicles must be back at the point of departure (HUB) by a certain time in order to guarantee the onward loading of the goods. If there are delays (traffic jams, accidents, etc.) on the route in the course of the transport, some customers can also no longer be served on that day.
For these reasons, in accordance with our general terms and conditions, it is not possible for Saloodo! to order scheduled shipments.
Delivery is „free kerbside”
„Free kerbside“ is the standard delivery in the forwarding agency. The addition „free“ is a franking, which states that it is a free delivery by the sender for the recipient. „Kerbside“ refers to the fact that the delivery only covers the route and unloading to the curb or pavement of the specified address. If goods that are sent by a forwarding agent are to be delivered to the point of use, it is usually necessary for this to be explicitly mentioned in the order. However, this may incur additional costs.
Basic information on transport damage
Even if you have followed all our instructions for correct freight packaging, it can unfortunately happen from time to time that your consignment arrives damaged at its destination. We therefore strongly recommend that you check the goods immediately after delivery and note any damage on the proof of delivery.
If you accept damaged items for signature upon delivery, you are confirming that you have received the goods complete and in perfect condition. In this case, it is a so-called „clean receipt“. A claim for damages against the forwarding agent is not given in the case of a subsequent claim of obvious damage and acceptance by „clean receipt“. The insurance companies of the forwarding companies refuse to cover the costs in this case. In the case of a signed consignment note, the freight forwarder or its insurer assumes that the damage did not occur until after delivery.
Unfortunately, our customers are often of the opinion that we have to pay for the damage despite the signed consignment note. Of course, we are on your side in the event of transport damage and will gladly and quickly help you settle the claim. But in the case of a „clean receipt“ we reach our limits, as we also do not receive any compensation from the forwarding company for the costs incurred.
We therefore ask you to check incoming consignments immediately in the presence of the driver in order to complain about any freight damage immediately in writing. This is the only way we can guarantee a smooth settlement of claims in your interest.
No pallet exchange & No advice
At Saloodo! it is generally not possible to order transports with pallet exchange. Saloodo! does not offer any notification (or short: advice) as standard.
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