The term quality assurance, also known as quality control, is a collective term for different approaches and measures to ensure corporate quality requirements. As a component of the quality management of a company, quality assurance comprises of all technical and organisational measures. These measures serve the creation and maintenance of a defined product or service quality.
By using tools such as process descriptions or optimisation cycles, quality assurance identifies and eliminates potential negative influences on the quality of an end product. Quality assurance thus ensures that the specifications of corporate quality management are adhered to and implemented.
If the defined quality standard is not achieved, the end product either leaves the cycle or is reworked until it meets the standard. The quality of a product or service is crucial for the purchase decision and the gain in customer confidence.
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