Table of Contents


Version February 2021

Terms and conditions Carrier (“GT&Cs”) for the Platform (“Platform”)


I. Introduction


§ 1 Parties to the Agreement

The parties to the Agreement for the use of the Platform and the freight services provided on the Platform are Saloodo! (Refer Appendix-1 for country specific legal name) and the carrier (‘transport provider”), being an entrepreneur; i.e. a natural or legal person or a partnership with legal personality who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession. Saloodo! and the Carrier are also jointly called ‘the parties’.


§ 2 Subject matter

  • Saloodo! provides the use of the Platform for the Carrier including all functions described in section I. of these GT&Cs. The Carrier provides the transportation services described in section II. of these GT&Cs. Saloodo! provides the Platform that allows carriers, who provide transportation services to list their services on the Platform. The Platform digitally supports the end to end process from listing to payment processing of the offered services. The contract about the transportation services entered into under these GT&Cs (“Freight Contract”) is between Carrier and Saloodo!.
  • Saloodo! may link the use of the Platform or individual functions of the Platform, or the scope in which the individual functions and services may be used, to specific conditions, e.g. checking registration details.
  • Saloodo! provides the Platform and all functions on the basis of the current state of the art. Saloodo! may temporarily limit the use of the Platform if this is necessary with respect to capacity limits, the security or integrity of the servers or the implementation of technical measures and this is for the purposes of the proper or improved provision of the Platform services. In these cases, Saloodo! shall take the legitimate interests of the Carrier into account, e.g. via information provided in advance.
  • Where an unscheduled system downtime prevents contracts from being concluded or other functions of the Platform from working, the Carrier will be informed where possible by e-mail or using another suitable means.
  • The Provisions in section III of these GT&Cs apply to all sections of these GT&Cs. Some clauses in section I also apply to the freight services, as indicated in the relevant clauses

II. Special contractual provisions for the Platform services


§ 1 Service specification of the Platform

The Platform offers the Carrier the technical means, within the framework provided by Saloodo!, to use the Platform in order to inform itself about requests for freight services placed by Saloodo!’s customers, to offer such freight services to Saloodo! for its customers and to communicate with Saloodo! and its customers in relation to such freight services.


§ 2 Registration, conclusion of the contract for the use of the Platform and the Platform account

  • The proper registration and checking by the Carrier and the maintenance of an activated account on the Platform shall be a mandatory requirement and condition for the use of the Platform in accordance with these GT&Cs.
  • Only entrepreneurs shall be allowed to register as Carrier.
  • To register, the Carrier must fill in the registration form made available by Saloodo! and send it to Saloodo!.
  • The Carrier shall specify the data truthfully and in full on the registration form. The Carrier must notify Saloodo! of any changes in writing without delay.
  • By submitting the registration form, the Carrier issues a binding offer to conclude a contract with Saloodo! about the use of the Platform (the “Platform Contract”) which incorporates these GT&Cs. Saloodo! can confirm receipt of the Carrier’s proposal by sending a registration confirmation in text form. The registration confirmation shall solely constitute information to the Carrier on receipt of the registration form and shall not constitute acceptance of the offer.

Should Saloodo! accept the Carrier’s offer, Saloodo! sends an activation confirmation to the Carrier. The conclusion of the Platform Contract shall be effected in this way and the service may be used immediately thereafter.

  • The Carrier shall choose a secure password after the successful activation of its account. The Carrier undertakes to keep secret its password and any other access details relating to the use of the Platform and to carefully secure access to its account. The Carrier undertakes to inform Saloodo! immediately if it suspects that its account has been misused by any third party.
  • The Carrier shall be liable for the use of its account, whether authorized by Carrier or not. Where the Carrier is not responsible for the misuse of its account because there is no violation of existing duties of care, the Carrier shall not be liable.
  • The account may not be transferred to a third party without the explicit consent of Saloodo!.


§ 3 Use of the Platform functionalities

  • Saloodo! provides Carrier with functions and tools on the Platform to permit it to place Carrier Bids, to conclude Contracts and for all communication regarding the offered services (e.g. communication of arrival times).
  • Carrier shall only use the functions and tools provided by the Platform for the afore said communication, unless another form of communication is explicitly indicated herein or unless it is technically impossible to do so.


§ 4 Conclusion of the Freight Contract

  • The Carrier is under no obligation to place an offer for specific loads indicated by Saloodo! (“Carrier Bid”).
  • Saloodo! is under no obligation to request or to accept a Carrier Bid. Saloodo! is free to accept or reject any Carrier Bid, at its entire discretion.
  • The Carrier may place a Carrier Bid on the Platform.
  • A Carrier Bid in relation to a specific shipment is binding and may be accepted by Saloodo! during the period indicated on the Platform in relation to such shipment. Saloodo!’s sole duty is to communicate its acceptance or rejection to Carrier within such period.
  • A Freight Contract will be formed when Saloodo! accepts a Carrier Bid in writing (e.g. via the Platform or by email).


§ 5 Licensing rights, general principles for using the Platform

  • Saloodo! grants the Carrier a non-exclusive license, restricted to the term of the Platform Contract, to personally use the Platform web frontend and related mobile applications and to use the API interface (including all updates, upgrades, new versions and replacement software) in accordance with the relevant applicable licence documentation. Upon request, Saloodo! provides the Carrier with the licence documentation. The Carrier shall not lease, confer or provide in any other way the above rights of use to a third party.
  • The Carrier shall not be entitled without explicit prior written consent to use, exploit or modify the “SALOODO!” trademark (words and image).
  • The Carrier shall comply with the usage requirements provided on the Platform, as well as with instructions that the Carrier receives from Saloodo! as regards services. This shall, for example, also apply to usage and integration requirements that exist based on legal provisions.
  • When using the Platform and offering freight services to Saloodo! the Carrier shall comply with the relevant applicable provisions of the Platform for offering freight services, in particular the requirements for offering its services in accordance with section II below and shall comply with the applicable laws, in particular the provisions relating to data protection and transportation law.
  • The Carrier itself shall be responsible for archiving on its own storage medium the information which can be viewed on the Platform that the Carrier requires for the purposes of performing the freight contracts, securing evidence, accounting, etc. The Carrier agrees that Saloodo! may save any information shown on the Platform but is not obliged to do so.
  • If the Carrier fails to comply with the requirements of this clause 5, the Carrier shall be liable for damages that are incurred by the Carrier, Saloodo! or any third party.


§ 6 System integrity

  • The Carrier shall be prohibited from using mechanisms, software or other scripts in conjunction with the use of the Platform that may negatively impact or disrupt the functions of the Platform.
  • The Carrier shall be prohibited from taking measures that may result in an unreasonable or excessive load on the Platform, or on the technical infrastructure associated with it.
  • The Carrier shall be prohibited from blocking the content generated by the Platform, overwriting it, modifying it or tampering with it in any other way which may have an adverse effect on the content or functions of the Platform.

4) Except as permitted by clause 5 , the content stored on the Platform may not be copied nor distributed, nor used or reproduced in any other way without the prior consent of the legal owner. This shall also apply to copying using “robot/crawler” search engine technologies or using other automated mechanisms.


§ 7 Measures by Saloodo! in the event of violations of rights by the Carrier

(1) In addition to any rights it may have under applicable law, Saloodo! shall be entitled to take one or more of the following measures if there is reason to suspect that the Carrier has violated legal provisions, these GT&C, specifications relating to the Platform or the Contract, or if Saloodo! has any other legitimate interest, particularly as regards the protection of a party against fraudulent activities:

  1. Issue a warning to the Carrier;
  2. Reduce/limit the use of the Platform’s functions;
  3. Impose a temporary block;
  4. Impose a permanent block.

(2) Saloodo! may disclose to its customers the identity and performance criteria (e.g. reaction times, overall satisfaction) of the Carrier. The Carrier’s performance and its use of the Platform will also be monitored by Saloodo!. If general Carrier performance is low, or if the Carrier is not using the Platform correctly or in good faith, Saloodo! may cancel Carrier’s use of the Platform.


§ 8 Liability

1) Saloodo! shall only be liable for the infringement of essential obligations, the infringement of which jeopardizes the achievement of the purpose of the Platform Contract, or of which the observance is vital for the proper performance of the Platform Contract, and on whose compliance the Carrier can normally rely (“cardinal obligation”). In the case of infringement of a cardinal obligation Saloodo! shall only be liable for foreseeable loss/damage which would reasonably be anticipated in a typical case under the Platform Contract and in no event exceed USD 2,722 or equivalent in local currency. The above limitation of liability shall not apply in the case of

  1. damage caused by intent or gross negligence,
  2. personal injury (to life, limb or health).

2) Saloodo! shall not be liable if the circumstances substantiating a claim asserted against Saloodo!

  1. relate to an unusual and unforeseeable event over which Saloodo! has no influence and the consequences of which could not have been avoided despite exercising due care, or
  2. have been caused by Saloodo! based on a statutory obligation.

3) Furthermore, Saloodo! shall not be liable for any downtime or incidents in the technical infrastructure, which are based on unforeseeable events for which Saloodo! cannot be held responsible (force majeure). Force majeure shall be deemed in particular to be wars, unrest, natural disasters, re, sabotage attacks by a third party (e.g. those caused by computer viruses), power failures, official orders, strikes or other measures of industrial dispute and the failure or restriction of services of communication networks and gateways of other operators.


§ 9 Contract term and termination

  • The term of the Platform Contract shall commence on the date on which Saloodo! confirms its registration to the Carrier (access) and shall have a term of an indefinite period (“contract term”).
  • Each party may terminate the Platform Contract at any time by giving one 1 week written notice to the other party at any time. Upon termination of the Platform Contract, all rights and obligations of the Carrier from the GT&C shall cease to be valid. Termination will not affect any Freight Contracts concluded prior to the date of termination. The Carrier shall continue to have access to the functions of its account needed for this reason for up to four weeks after the termination takes effect.
  • The right to terminate the Platform Contract for good cause shall be unaffected. Saloodo! shall have the right to termination for good cause, in particular if
  1. The Carrier is in liquidation or insolvency proceedings are initiated with respect to Carrier’s assets, or if Carrier sells all or parts of its assets, its company or its business outside the normal business process, or
  2. The Carrier has provided incorrect information about its financial situation, where this information is particularly important as regards the decision made by Saloodo! on whether to enter into the Platform Contract, or
  3. The financial situation of Carrier deteriorates whereby the return payment of amounts or the fulfilment of other obligations vis-à-vis Saloodo! is questioned.

4) Either party shall be entitled to termination for good cause only after the expiry of a reasonable period of time granted to remedy the breach or if a warning letter from the other party failed, unless this time period or warning letter can be dispensed with under applicable law due to the specific circumstances of the individual case.


§ 10 Exercise of rights by third party, transfer of the Platform Contract

  • For the purpose of performing the Platform Contract Saloodo! may use other companies or in-house branches as vicarious agents.
  • Saloodo! is also entitled, with a notice period of four (4) weeks and within the legally admissible framework, to transfer its rights and obligations from the Platform Contract in whole or in part to a third party. In this case, Carrier shall be entitled to immediately terminate the Platform contract.


§ 11 Jurisdiction, applicable law

  • The Platform Contract shall be subject to the laws of specific country (Please refer to Appendix 2).
  • The place of jurisdiction for any and all disputes arising from the Platform contract shall be specific to country (Please refer to Appendix 2).


III. Special contractual provisions for the freight services


§ 1 Scope

  • These freight terms (these “Terms”) shall apply to all services provided to Saloodo!, for the carriage of goods in national and international road transport (the “Services”) by Carrier and ordered via the Platform.
  • The application of the Carrier’s own standard terms and conditions is excluded.


§ 2 Carrier’s obligations

  • The Carrier certifies that it has reviewed and understood Deutsche Post DHL’s Supplier Code of Conduct at http://www.dpdhl.com/en/responsibility/responsible_business/group_policies/supplier_code_of_ conduct.html and warrants that it will comply with this policy, as amended from time to time. Employees of the Carrier will personally complete related training programs upon Saloodo!’s request. The Carrier agrees that Saloodo! is entitled to perform a compliance audit on the Carrier if Saloodo! has reason to believe that the Carrier has materially failed to comply with the Deutsche Post DHL Supplier Code of Conduct. The Carrier also agrees to complete a third party due diligence screening process at Saloodo!’s request.
  • The Carrier will ensure that the goods are accepted on time, within the agreed time window at the loading point, carried and delivered on time and free from loss and damage, to the consignee at the destination. It will notify Saloodo! immediately of any hindrances to taking over, carriage and delivery and of any delays which become apparent and any loss or damage of the goods and of all other interference with and threats to transport, including when these are the result of circumstances which the Carrier could not avoid, and will seek the instructions of Saloodo!. In the event of an accident, re or theft, the local police authorities must always also be notified. The information described in this section shall also be transmitted via the Platform by the Carrier.
  • The Carrier will assume responsibility for the securing of the goods on the vehicle. The Carrier is obliged to provide the load securing devices. The Carrier is obliged to supervise the loading and must ensure that the loading is consistent with the safe operation of the vehicle.
  • Guarded parking spaces or enclosed private property are to be used if a vehicle is parked and left unattended, particularly when adhering to the working and driving time regulations (social welfare provision) as well as at weekends. The parked vehicle is to be locked and secured.
  • Transshipping of the goods as well as for booked complete loads, the taking over of any further goods is strictly prohibited unless Saloodo! has given its written consent in advance.
  • The Carrier will fully and accurately record the acceptance and delivery of the goods both on the transport documents and using the Platform. The Carrier will upload proof of delivery to the Platform within one business day from delivery. The Carrier will keep proof of delivery for four years from date of delivery and is obliged to provide Saloodo! with this delivery receipt within seven calendar days of request by Saloodo!. When goods are accepted, and at each subsequent interface, the Carrier will check the goods for completeness (number of packages) as well as for externally visible damage and broken seals and closures and will record any irregularities in writing (including pictures of those irregularities) on the transport documents and via the Platform. The Carrier will ensure that irregularities that occur are confirmed by the party from whom it has accepted the goods and by the party to whom it hands the goods over, in writing and giving the details. An interface is any transfer of the goods from one legal entity to another as well as the delivery at the end of any leg of a route.
  • In the event that the Carrier subcontracts the Services or any part thereof, the Carrier shall remain liable to Saloodo! as if the Carrier had provided the Services itself. Any agreement that the Carrier may subcontract any of the Services or part thereof shall not relieve it of any of its liabilities or obligations under the terms of the Contract. Third tier subcontracting is strictly prohibited. The Carrier is not permitted to use freight exchanges such as LoadMe or Truxapp to subcontract orders.
  • If the Carrier does not comply with the agreed obligations, Saloodo! will also be authorized to commission a third party to perform the Services. The Carrier will refund to Saloodo! any additional costs incurred.
  • In case of system downtime the Carrier is obliged to provide the relevant information to Saloodo! where possible by e-mail or using another suitable means.


§ 3 Vehicles used

  • The Carrier will only use vehicles that are in a technically sound, clean and road worthy condition and that undergo repair and maintenance at the legally required intervals and/or the intervals recommended by the manufacturer. In addition the loading space must be dry, free of dust, odorless and waterproof. The booked loading space must be empty.
  • The vehicles / driver must be fitted with an android smartphone on which the Saloodo! App can be downloaded that is permanently on standby during the time the Services are being provided; the Carrier will inform Saloodo! of the current telephone numbers at any time. The driver must be accessible by phone at all times and regularly check the Platform mobile app for communication and updates once it is available (provided that he can do so in a safe way while remaining compliant with all laws). The Carrier agrees to allow Saloodo! to track the position of the vehicle / driver via the Saloodo! app during the time the Services are provided.


§ 4 Other obligations of the Carrier

  • The Carrier warrants that it holds the necessary permits (e.g. trade license, insurance certificates) in accordance with the applicable law. The Carrier will immediately notify Saloodo! of the loss or refusal of a necessary permit. Moreover, the Carrier will present, at Saloodo!’s request, a copy of its entry in the commercial register and/or proof of its registration as a business as well as a current police clearance certificate for Carrier or for its employees and subcontractors and their employees. The Carrier warrants that neither the police clearance certificates of its employees nor those of its subcontracted drivers show any criminal records.
  • The Carrier will guarantee for itself, and on behalf of any subcontractor used in the performance of the Services, that the Services will be executed in accordance with the statutory provisions applicable to its employees, in particular in compliance with the social welfare provisions and the applicable laws on minimum wages. The Carrier will guarantee to Saloodo! for itself, and on behalf of any subcontractor used in the performance of the Services that:
  1. all employees engaged in the execution of the Services will receive the correct and legal salary and benefits in compliance with current applicable legislation and the provisions of any collective bargaining agreements in force for the categories of which they form part;
  2. it has not been sanctioned in the past by a public authority or a court as a result of violations relating to payment of salaries and benefits;
  • it has never been excluded from public contracts for this reason.

Carrier will also conclude identical or at least similar agreements with its subcontractors and will pay them remuneration that allows them to pay their employees the minimum wage. It will grant Saloodo! the right to check compliance with all applicable statutory provisions at any time. These checks may be carried out either by Saloodo! or by a third party on Saloodo!´s behalf. The Carrier will assist in these checks and work closely with Saloodo! or the third party appointed by Saloodo!. The Carrier will provide documentary evidence of compliance with the applicable legal provisions upon request. If, due to requirements imposed by Saloodo!, the Carrier runs the risk of non-compliance with these legal obligations, in particular with the driving and rest hours, it will immediately bring this fact to Saloodo!´s attention in writing. The Carrier will notify Saloodo! immediately if sanctions or exclusions as mentioned in ii. and iii. above occur.

  • The Carrier will adhere strictly to the relevant provisions on the transport of hazardous goods. In the event that hazardous goods have to be carried it will, where necessary, use only personnel and vehicles that have an certificate and are equipped to carry hazardous goods in accordance with the applicable regulations for the carriage of hazardous goods, e.g. . The Carrier will, if necessary, ensure that the required protective clothing is worn. The Carrier will furthermore adhere strictly to any applicable rules on cabotage transports.
  • The Carrier will only use employees with the necessary knowledge and capabilities and the required reliability for carrying out the Services. The Carrier will train its employees regularly, especially with regard to carrying the necessary documents and complying with the applicable legal requirements, and also notify them that illicit drug consumption is prohibited. It will only employ persons who hold the required driving license, the required professional driver’s qualification and a current police clearance certificate. Persons, who have previous convictions for offences against property, in particular for theft, embezzlement and robbery, or for traffic offences, must not be employed under any circumstances to perform the Services. The employees must be well presented when they meet Saloodo!’s customers or Saloodo!’s employees, and should preferably be able to speak the language in the country of origin and/or destination of the transportation and/or English.
  • The Carrier will, on request and at short notice, provide Saloodo! with current lists of names of its employees and names of the subcontracted carriers used, and their employees, and notify it of any changes to the lists. Saloodo! is authorized to save and use the data for contractually agreed purposes in accordance with the applicable data protection law.
  • With the exception of the police clearance certificate, the Carrier will carry on each journey all the documents listed in Sections 4.1 to 4.4 which must not be shrink-wrapped or covered in a similar way by a non-removable protective lm, as well as any other legally required papers, and on request hand them over to Saloodo! for checking whenever Saloodo! performs an inspection. Moreover, the Carrier will authorize Saloodo! and any third parties commissioned by Saloodo! to perform vehicle checks at any time. The Carrier will issue corresponding general instructions to its employees. If faults are determined in the course of checking the documents, the vehicle or the employees, Saloodo! can refuse to have the vehicle loaded and demand the immediate replacement by an employee or vehicle that meets the requirements of the Contract or terminate the Contract with immediate effect. The Carrier is obligated to pay compensation for any damage incurred by Saloodo! through the violation of the obligations of this paragraph.
  • The Carrier will strictly adhere to the patent rights, utility model rights, trademark protection and all other rights of Saloodo! and its affiliates to protect the ownership, in particular in terms of dealing with its logo, brands, clothing, etc. and will avoid any impairment or improper use.
  • The Carrier confirms that it will observe all export control regulations and will not maintain any connections with persons or organizations against whom restrictive measures in the fight against terrorism or any other export related sanctions have been imposed.


 § 5 Charges

  • The Carrier Bid is an all-inclusive price excluding VAT.
  • Saloodo! will pay the agreed freight charges as well as any approved extra charges. All extra charges shall be agreed with local DGF station prior to movement of shipment.
  • The settlement of the freight charges is subject to the communication of pick-up and delivery times and uploading on the Platform by Carrier of the following confirmation from the consignee: a complete and legible delivery receipt that is properly made out (with the signature of the consignee, as well as the time of Carrier arrival).
  • Once the requirements of Clause 5.3 above are met, Saloodo! will provide the Carrier with a self-billing invoice in accordance with the applicable VAT regulations. Carrier must check and communicate potential corrections of the invoice via the Platform within one business day. As from that moment, the self-billing invoice is considered as approved and final and no further objection to it by the Carrier is possible. The Carrier may not issue an additional tax invoice for the Services covered by the invoice provided by Saloodo! Any such Invoice issued by the Carrier shall be deemed not to be a tax invoice. The Carrier shall be solely liable for the payment of VAT stated on the invoice provided by Saloodo!. Saloodo! shall not be liable nor responsible in such respect. The Carrier will keep a copy of the invoices provided by Saloodo! in their records as required by applicable law- Saloodo! Shall not be liable nor responsible in such respect. For Countries with no self bill provision, the Carrier will provide an invoice in accordance with the applicable VAT regulations to Saloodo!. The Carrier invoice must include the Saloodo! shipment ID as a reference. The transport order from Saloodo! must accompany the invoice.
  • Saloodo! will make payment of any undisputed freight charges within 30 calendar days of uploading of delivery receipt. Carrier shall ensure that its payment details are always accurate.
  • Any claims of the Carrier in the event that Saloodo! cancels a freight order are excluded.
  • Any claims by the Carrier for demurrage are excluded.

The time for loading and unloading – irrespective of the number of shipments per loading or unloading location – shall be for goods of any kind loaded on pallets not exceed 4 hours.

  • The arrival times and the duration of the waiting time must be documented by Carrier via the Platform on the same day as they occurred. If this is not documented on the same day the Carrier cannot claim any remuneration for demurrage.
  • For Cross border shipments, Kindly check the Appendix 3 for free time at borders and charges applicable for detention.


§ 6 Liability and Indemnification

  • It is acknowledged by the Carrier that Saloodo! provides logistics services for its customers. As such, if the Carrier breaches these Terms or otherwise causes or permits loss, damage or delay, Saloodo! is likely to suffer loss itself or incur a liability under the terms of the agreements it has with its customers.
  • Subject to the provisions of clauses 6.3 and 6.4, the Carrier agrees to indemnify Saloodo! against all claims, demands and losses whatsoever and by whomsoever made arising from or in connection with the Services, whether such losses are incurred by Saloodo! under the terms of any agreement with its customers (in which case the Carrier shall be liable to the extent set out in such agreement), or are otherwise incurred by Saloodo!. For clarity, this obligation to indemnify Saloodo! includes any claims against Saloodo! arising from alleged violations of any applicable law on minimum wages, cabotage rules or social welfare provisions.
  • The liability of the Carrier for international transportation under the carriage- contract shall be in accordance with the CMR and the parties agree that the CMR shall apply even in cases where neither the country of origin nor the country of destination is a member state to the CMR. The liability of the Carrier for domestic transportation under the carriage contract shall be in according with the standard terms and conditions which is country specific and as per Appendix 5.
  • In addition to the Carrier’s liability under the above clauses, the Carrier shall indemnify Saloodo! for all costs incurred by reason of Saloodo!’s defense of any claim made against it arising from or in relation to the Services. Costs shall, for the purposes of this clause, include, but not be limited to, any legal costs incurred by Saloodo! and any third party costs which Saloodo! is ordered to pay or reasonably settles.
  • Except in the case of death or personal injury caused by Saloodo!’s negligence, Saloodo!’s liability to the Carrier shall not exceed the sum specific to country as per Appendix 4.
  • Saloodo! shall under no circumstances whatsoever be liable to the Carrier for any loss, claim, costs, damage, indemnity or expenses of any indirect or consequential nature suffered by the Carrier including, but not limited to, any indirect or direct economic loss or loss of business, goodwill, market share or profits howsoever arising, including due to Saloodo!’s negligence.


§ 7 Insurance and claims handling

(1) The Carrier undertakes and agrees:

  1. to obtain and keep in full force and effect at all times the following policies of insurance:
    1. Employers’ liability as required by the law applicable in the jurisdiction in which the Services are to be provided;
    2. Vehicle liability as required by the law applicable in the jurisdiction in which the Services are to be provided;
  • Non-owned trailer physical damage coverage (hull coverage) for Saloodo!’s equipment whilst under responsibility of the Carrier covering loss of or damage to such trailers, swap bodies, containers, chassis, etc.
    1. Minimum Comprehensive general liability of at least specific to country as per Appendix 4 to cover the Carrier’s legal liability for personal injury and/or death to third parties (including the employees of Saloodo!) and or damage to third party property (including the property of Saloodo!).
    2. Minimum Cargo liability specific to country as per Appendix 4 to cover the liabilities assumed by the Carrier under these Terms or otherwise assumed in the provision of the Services.
  1.  to deliver to Saloodo! upon Saloodo!’s request copies of all those insurance policies detailed in Clause 7.1 (a) above;
  2.  to notify Saloodo! immediately of any material change to or cancellation of any of the insurance policies detailed in Clause 7.1 (a) above;
  3.  to notify the respective underwriters of the insurance policies detailed in Clause 7.1 (a) above.

(2) The Carrier must ensure that all claims for damages asserted by Saloodo! will be processed without delay and will be reported to the Carrier’s insurer. The Carrier will notify Saloodo! of the insurer’s reference number.


§ 8 Other provisions

  • Offsetting or withholding against claims of Saloodo! is excluded, except if the respective due counter claim is finally decided or undisputed. The exercise of a right of any lien over the goods or a right of retention of the goods by the Carrier is excluded.
  • The Contract does not create, and shall not be construed as creating, any right of a third party against Saloodo! which is enforceable by any person who is not party to it.
  • Assignment of a claim by the Carrier (i.e. factoring) will only take effect vis-à-vis Saloodo! If the Carrier notifies Saloodo! of the assignment of the claim, including all the necessary information (order and creditor number, name, address, account number of the new creditor, amount, date of validity of the assignment, etc.) and Saloodo! agrees to the assignment in writing.
  • Saloodo! is free to advise its customer which carrier it should choose, based on any factors Saloodo! considers to be relevant.


§ 9 Jurisdiction, applicable law

  • The Contracts shall be subject to the laws of specific country (Please refer to Appendix 2).
  • The place of jurisdiction for any and all disputes in relation to international transports and to national transports shall be specific to country (Please refer to Appendix 2). In case of international transports the place of jurisdiction shall be deemed as an additional place of jurisdiction pursuant to Article 31 CMR.


IV. Miscellaneous


§ 1 Confidentiality and client protection

  • Carrier undertakes and agrees at all times to keep in strict confidence and secrecy all information which is of a confidential or secret nature, including without limitation information relating to forecasts, prices, discounts, handling costs, sales statistics, markets, inventory information, customers, employees and technical, operational and administrative systems (the “Confidential Information”) of Saloodo! and Saloodo!’s customers which it may learn in connection with the performance of the Contract or the use of the Platform. Carrier must not use or disclose the Confidential Information to any other person, firm or company outside the Carrier’s group of companies and their respective professional advisers, except only as may be necessary and bona fide in connection with its obligations under the Contract. Provided that where any part of the Confidential Information is already or becomes commonly known in the trade, except by a breach hereof, or is required to be disclosed by any law or court order, then the foregoing obligations of confidentiality in respect of such part of the Confidential Information shall cease to apply. Without limiting the generality of the foregoing, Carrier agrees that it shall not use the Confidential Information for its own commercial purposes save in fulfilling its obligations under the Contract. Such obligations of confidentiality shall apply for five years from the date the Carrier receives the relevant Confidential Information, notwithstanding the termination or expiry of the Platform Contract.
  • The Carrier has a client protection obligation towards Saloodo!. It will not accept orders ,either directly or indirectly through third parties, from clients of Saloodo!, for which it provides services and with which it comes into contact as a result of providing the Services via the Platform, identical or similar to the Services Carrier provides for Saloodo!. However, any contractual relationships between the Carrier and clients of Saloodo! existing upon the earlier of (i) entry into or (ii) scheduled or actual execution of the relevant Contract will remain unaffected by the obligations under this clause.
  • The client protection obligation ceases on the earlier of (i) 6 months from the end of the underlying business between Saloodo! and the client or (ii) 6 months from the termination or expiry of the Platform Contract.


§ 2 Data protection

The parties undertake to observe the relevant provisions of the applicable data protection laws and to protect the data relating to the other party that is collected and stored during the performance of the Platform Contract against unauthorized third party access and to use it only for the purposes of performing the contracts according to this section I and according to section II.

Carrier confirms that it will observe all applicable export control laws and regulations and will not maintain any relationships with persons or organizations subject to restrictive economic measures by relevant national governments or international organizations for export control and economic sanctions purposes.

The Carrier represents and warrants to exercise commercially reasonable care and due diligence in screening all employees, sub-contractors and other business partners providing freight services against the restricted party lists of the European Union, the U.S. Department of Treasury’s Specially Designated Nationals List, the United Nations sanctions list and if applicable any national list. Carrier acknowledges that entities, individuals  listed on a restricted party list will not be utilized in transporting or arranging for freight services.

The Carrier will not cause a breach or violation of any applicable economic sanctions including, without limitation, any financial sanctions or export controls administered or enforced by the European Union, the US Treasury Department’s Office of Foreign Assets Control, the US Commerce Department’s Bureau of Industry and Security, the US State Department, or any similar laws or regulations which may apply.

The data protection obligations (in particular the EU General Data Protection Regulation 2016/679 (GDPR) and all other applicable data protection laws) in so far as they do not conflict with the laws of the specific country (Appendix 2) shall be observed. The Carrier processes personal data only if and to the extent necessary to fulfill the purpose of this Agreement. In doing so, Carrier shall also implement appropriate technical and organizational measures which meet the requirements of applicable data protection law, in particular the GDPR and this Agreement.


§ 3 Changes to the GT&Cs

Saloodo! shall notify the Carrier of any other changes to the GT&Cs in text form (e.g. via the Platform or by e-mail), “notification of changes”. The changes shall take effect vis-à-vis the Carrier and the contractual relationship shall continue under the changed conditions if the Carrier does not object to these changes within one (1) week after receiving the notification of changes by means of written notification to Saloodo!. This deadline shall be deemed to have been met so long as the objection is sent to Saloodo! within this time period. Saloodo! shall specifically point out to the Carrier in the notification of changes the above consequences of failure to object.

  • 4 Interpretation of terms; Severability of terms; entire agreement; contractual language; no agency.
  • If any legislation is compulsorily applicable, the GT&Cs shall, insofar as possible, be construed in accordance with such legislation. If any term is contrary to such legislation, it shall be varied only to the extent necessary to comply with such legislation.
  • Should any individual provisions of the GT&Cs be or become ineffective, the validity of the remaining provisions shall remain unaffected. The parties undertake in this case to agree on an effective replacement provision which most closely approximates to the ineffective provision or the intended purpose of the ineffective provision. The same shall apply to contractual omissions.
  • No verbal side agreements to these GT&Cs have been made.
  • Nothing shall constitute or be deemed to constitute an agency agreement or partnership between the parties. The Carrier shall have no right or authority to, and shall not, do any act, enter into any contract, make any representation, give any warranty, incur any liability, assume any obligation, whether express or implied, of any kind on behalf of Saloodo! or otherwise bind Saloodo! in any way.


Appendix 1: Country Specific Legal Entity

CountryName of Legal Entity
United Arab EmiratesDHL Global Forwarding Abu Dhabi LLC
KuwaitDHL Global Forwarding (Kuwait) Company W.L.L
BahrainDanzas Bahrain WLL
QatarDHL Global Forwarding Qatar W.L.L
EgyptDHL Global Forwarding S.A.E
South AfricaDHL Global Forwarding SA (Pty) Ltd
MozambiqueDHL Mocambique Lda
Saudi ArabiaSaudi Advanced Projects Logistics Services
OmanDHL Global Forwarding & Co. LLC Oman
MoroccoDHL Logistics Morocco SA
KenyaDHL Global Forwarding (K) Ltd
IraqAir And Ocean General Transport Forwarding (shipping), Customs Clearance And Maritime Services Limited
AngolaDHL Global Forwarding AO (Angola) Ltd
GhanaDHL Logistics Ghana Limited
NigeriaDHL Global Forwarding Nigeria LTD
ZimbabweDHL Global Forwarding  Zimbabwe
CameroonDHL Global Forwarding Cameroon PLC
SenegalDHL Global Forwarding (Senegal) S.A.
Ivory coastDHL Global Forwarding Côte d’Ivoire
Burkina FasoDHL International Burkina SARL
GabonDHL Global Forwarding Gabon SA
EthiopiaDHL Ethiopian Airlines Logistics Services S.C.

Appendix 2: Specific Country Laws

United Arab EmiratesAbu Dhabi and Federal Laws of United Arab EmiratesAbu Dhabi
BahrainKingdom of BahrainKingdom of Bahrain
EgyptEgyptCourts of North Cairo
South AfricaRepublic of South AfricaJohannesburg
MozambiqueRepublic of MozambiqueMaputo
Saudi ArabiaKingdom of Saudi ArabiaRiyadh
OmanSultanate of OmanSultanate of Oman
MoroccoKingdom of MoroccoCasablanca
KenyaRepublic of KenyaKenya
IraqCivil Law, Federal Iraqi LawIraq
UgandaLaws of UgandaUganda
GhanaRepublic of GhanaGhana
NigeriaLagos state and Laws of the Federal Republic of Nigeria.Nigeria
ZimbabweZimbabwe LawsHarare
CameroonCameroon Laws(RCCM RC/DLA/2009/B/1324)Reel
SenegalRepublic of SenegalSenegal
Ivory coastPublic  Limited  CompanyAbidjan
Burkina FasoTrade Court( Tribunal de Commerce)Ouagadougou
GabonGabonese RepublicGabon
AngolaAngola LawsAngola

Appendix 3: Country Specific information

CountryDetention Charges per hour/TruckOrigin border free time for Clearance/TruckTransit Border Free Time for Clearance/TruckDestination Border Free Time for Clearance/TruckDetention Charges Per day /Truck
United Arab EmiratesAED 5048 hours12 hours48 hoursAED 250
KuwaitKD 1048 hours12 hours48 hoursKD 25
BahrainBH 1048 hours12 hours48 hoursBH 25
QatarQAR 5048 hours12 hours48 hoursQAR 250
EgyptEGP 25048 hours12 hours48 hoursEGP 1500
South AfricaZAR 50048 hours12 hours48 hoursZAR 5000
MozambiqueUSD 2548 hours12 hours48 hoursUSD 200
Saudi ArabiaSAR 5048 hours12 hours48 hoursSAR 300
OmanOMR 512 hours12 hours48 hoursOMR 40
MoroccoMAD 25048 hours12 hours48 hoursMAD 2000
KenyaUSD 1048 hours12 hours48 hoursUSD 200
UgandaUSD25048 hours48 hours48 hoursUSD250
GhanaUSD 30048 hours12 hours48 hoursUSD 300
ZimbabweUSD 1548 hours48 hours48 hoursUSD 350
CameroonXAF 12,50048 hours12 hours72 hoursXAF 100,000
SenegalXOF 100,00024 hours24 hours24 hoursXOF 100,000
Ivory coastEUR 812 hours12 hours24 hoursEUR 183
Burkina FasoXOF 50,00024 hours24 hours48 hoursXOF 50,000
GabonXAF 100,00048 hours24 hours24 hoursXAF 100,000
EthiopiaETB 20048 hours12 hours24 hoursETB 2,000
AngolaUSD25048 hours48 hours48 hoursUSD250
NigeriaUSD25048 hours48 hours48 hoursUSD250

Appendix 4: Liability

CountrySaloodo! LiabilityComprehensive General Liability/IncidentCargo Liability
(Clause 6.5)(Clause 7.1.iv)(Clause 7.1.v)
United Arab EmiratesAED 50,000AED 200,000AED 1,000,000( Annual Aggregate)
KuwaitKWD 4,000KWD 20,000USD 100,000(Per Haulage)
BahrainBHD 5,000BHD 20,000BHD 50,000(Per Haulage)
QatarQAR 50,000QAR 200,000QAR 1,000,000( Annual Aggregate)
EgyptEGP 50,000EGP 1,000,000EGP 1,000,000(Per Haulage)
South AfricaZAR 100,000ZAR 1,000,000ZAR 1,000,000(Per Haulage)
MozambiqueUSD 13,000USD 55,000USD 272,500( Annual Aggregate)
Saudi ArabiaSAR 50,000SAR 200,000USD 100,000(Per Haulage)
OmanOMR 5,000OMR 100,000OMR 100,000(Per Haulage)
KenyaUSD 12,000USD 55,000USD 250,000(Per Haulage)
MoroccoUSD 13,000MAD 10,000,000USD 100,000(Per Haulage)
IraqUSD 13,000USD 55,000USD 300,000(Per Haulage)
UgandaUSD10,000USD50,000USD50,000(Per Haulage)
GhanaUSD 5,000USD 100,000.00USD 100,000(Per Haulage)
ZimbabweUSD 8000USD 80000USD 80,000(Per Haulage)
CameroonXAF 50,000,000XAF 60,000,000USD 100,000(Per Haulage)
SenegalXOF 500,000XOF 3,500,000USD 100,000(Per Haulage)
Ivory coastUSD 13,000USD 55,000USD 100,000(Per Haulage)
Burkina FasoXOF 3,000,000XOF 15,000,000USD 100,000(Per Haulage)
GabonUSD 13,000USD 55,000USD 100,000(Per Haulage)
EthiopiaUSD 13,000ETB 500,000ETB 1,000,000(Per Haulage)
AngolaUSD 13,000USD 55,000USD 100,000(Per Haulage)
NigeriaUSD 13,000USD 55,000USD 100,000(Per Haulage)

Appendix 5: STC of DHL Global Forwarding

CountryLink for STC of Country specific
United Arab Emirateshttps://www.logistics.dhl/content/dam/dhl/local/ae/dhl-global-forwarding/documents/pdf/ae-local-dgf-standard-trading-conditions-feb19.pdf
South Africahttps://www.logistics.dhl/content/dam/dhl/local/za/dhl-global-forwarding/documents/pdf/local-za-dhl-dgf-local-terms-and-conditions.pdf
Saudi Arabiahttps://www.logistics.dhl/content/dam/dhl/global/dhl-global-forwarding/documents/pdf/mea-en-dgf-standard-trading-conditions.pdf
Ivory coasthttps://www.logistics.dhl/content/dam/dhl/global/dhl-global-forwarding/documents/pdf/mea-fr-dgf-standard-trading-conditions.pdf
Burkina Fasohttps://www.logistics.dhl/content/dam/dhl/global/dhl-global-forwarding/documents/pdf/mea-fr-dgf-standard-trading-conditions.pdf


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CountryName of Legal Entity
United Arab EmiratesDHL Global Forwarding Abu Dhabi LLC
International Airport Sky City Bldg. , P.O. Box 27066, Abu Dhabi
United Arab Emirates
KuwaitDHL Global Forwarding (Kuwait) Company W.L.L
Block 1, Plot 16 , Ardhiya Industrial Area , PO Box 2358, Safat 13024
BahrainDanzas Bahrain W.L.L
Gulf Warehousing and Distribution Center, P.O.BOX 15587, Adilya
Kingdom of Bahrain
QatarDHL Global Forwarding Qatar W.L.L
Office No:1, AL Emadi Building,  C-Ring Road, Al Mansoura,
PO Box: 32095, Doha, Qatar.
EgyptDHL Global Forwarding S.A.E
Building 19, district 7 Sheraton buildings Heliopolis.
P.O. Box 11361, Cairo , Egypt
South AfricaDHL Global Forwarding SA (Pty) Ltd
Plumbago Business Park, 1, Spier Road , Glen Marais, Extension 17
Kempton Park, 1619, South Africa.
MozambiqueDHL Global Forwarding Mozambique
Rua dos Desportistas, JAT V – I , Nº 833, 4º Andar Esquerdo
Maputo, Mozambique
IraqAir And Ocean General Transport Forwarding (shipping), Customs Clearance And Maritime Services Limited
Block #11, Dist # 24, Burjesia Street,
Opposite to Oil Well # 20, Basra, Iraq
Saudi ArabiaSaudi Advanced Projects Logistics Services
King Khaled Road – Alhugayat modern center 5th Floor
Saudi Arabia
OmanDHL Global Forwarding & Co. LLC
PO Box – 730, PC – 133 , Way No – 3341, Bldg No – 3087
Al Khuwair, Muscat , Sultanate of Oman
MoroccoDHL Logistics Morocco SA
Parc Oukacha 2, Bâtiments 9 & 10 , Boulevard Moulay Slimane, 20250
Ain Sebaa-Casablanca , Morocco
KenyaDHL Global Forwarding (K) Ltd
Freightwings Complex, 2nd Freight Lane
Jomo Kenyatta International Airport , P.O.Box 44469-00100
Nairobi, Kenya
UgandaDHL Global Forwarding Uganda Limited
Plot M248 ,  Ntinda, Industrial Area
PO Box 70285  Kampala, Uganda
AngolaDHL Global Forwarding AO (Angola) Ltd
Avenida 4 de Fevereiro 23/24
Marginal de Luanda, Angola
GhanaDHL Logistics Ghana LTD.
No.53 Patrice Lumumba Road
Airport Residential Area, Accra, Ghana
NigeriaDHL Global Forwarding Nigeria LTD
Plot 8 Block H Cowbell road, Isolo Industrial Estate, off Oshodi Apapa Express way Isolo
ZimbabweDHL Global Forwarding  Zimbabwe
Villa Gardens, 29 Central Avenue, Harare, Zimbabwe
CameroonDHL Global Forwarding Cameroon PLC
96 rue Flatters Bonanjo Douala
PO Box : 625 Douala  , Cameroon
SenegalDHL Global Forwarding (Senegal) S.A.
Sotrac Mermoz Lot 23 Ancienne Piste, BP:16840
Dakar, Senegal
Ivory coastDHL Global Forwarding Côte d’Ivoire
1er étage, immeuble le Masai
01 BP 2069 Abidjan 01
Côte d’Ivoire
Burkina FasoDHL International Burkina SARL
BC 020 Zone Fret,
Aéroport International de Ouagadougou,
01 BP 3095 Ouagadougou 01 Burkina Faso
GabonDHL Global Forwarding Gabon SA
P.O. BOX 736 LIBREVILLE/GABON, Aéoroport LBV derriere l’ANAC
EthiopiaDHL Ethiopian Airlines Logistics Services S.C.
New Cargo Terminal 2, First Floor, Office Number 107, Bole,
Addis Ababa, Ethiopia

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