Privacy

Notice

As of May 24, 2018

Saloodo! GmbH (hereinafter called ‘Saloodo!’) is pleased that you have chosen our website and that you are interested in our company, products, and services. It is important for us to protect your personal data during handling throughout the entire business process. We want you to feel secure while using our website.

In the following, we explain what information we collect while using our website and how this information is used.

Definition of personal data

Personal data is specific information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified. This includes information such as your real name, address, telephone number and date of birth. Information that cannot be directly linked to your real identity – such as favorite websites or number of users of a site – is not considered personal data.

Collection and processing of personal data

Saloodo! is committed to preserving the privacy of users of our website. While using our website, our servers may temporarily save for security purposes the connection data of the computer connecting to our servers, a list of the pages or functions that you use within our website, the date and duration of your use, the identification data of the type of device and operating system used.

Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of account registration, fulfillment of a contract or an information request.

Certain areas of the Saloodo! websites require registration or a password for access. Information obtained from users of these areas may also be used for Saloodo!s marketing purposes within the limits of national law. Saloodo! provides a right of access and rectification of personal data under the applicable legislation.

Hotjar

Our website uses Hotjar, an analysis software of Hotjar Ltd. (“Hotjar”) (http://www.hotjar.com, Level 2, St Julian’s Business Center, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta, Europe).

With Hotjar it is possible to measure and evaluate the usage behavior (clicks, mouse movements, scroll heights, etc.) on our website. The information generated by the “Tracking Code” and “Cookie” from your visit to our website will be transmitted to the Hotjar servers in Ireland and stored there.

The tracking code collects the following information:

  1. Device dependent data

The following information can be recorded by your device and your browser:

  • The IP address of your device (collected and stored in an anonymous format)
  • Your e-mail address, including your first and last name, provided that you have made it available through our website
  • Screen size of your device
  • Device type and browser information
  • Geographical viewpoint (only the country)
  • The preferred language to represent our website
  • user interactions
  • mouse events (movement, position and clicks)
  • Keystrokes

 

  1. Log data

 

The following data is automatically generated by our servers when Hotjar is used:

  • Referring domain
  • Visited pages
  • Geographical viewpoint (only the country)
  • The preferred language to represent our website
  • Date and time when the website was accessed

 

Hotjar will use this information to evaluate your use of our website, to generate reports of use, as well as other services related to the website use and internet evaluation of the website. Hotjar also uses third-party services such as Google Analytics and Optimizely to provide services. These third parties may store information that your browser sends during your visit to the Website, such as cookies or IP requests. For more information on how to store and use Google Analytics and Optimizely data, please refer to their respective privacy policies.

By continuing to use this site, you consent to the above processing of the data by Hotjar and its third parties under this Privacy Policy.

The cookies that Hotjar uses have a different “lifespan”; some stay up to 365 days, some remain valid only during the current visit.

You can prevent the collection of data by Hotjar by clicking on the following link and follow the instructions there: Hotjar Opt-out (https://www.hotjar.com/legal/compliance/opt-out )

Use and sharing of personal data

We use the personal data which you have made available to us exclusively for technical administration of the website and to fulfill your orders and requests – thus primarily for the fulfilment of a contract concluded with you or to respond to your request in the best way we can.

Only when you have previously granted your approval or – if so stipulated by legal regulations – have not raised an objection do we also use this data for product-related surveys and marketing purposes.

Saloodo! does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors and/or affiliates when you order products from us.

We may use service providers that process personal data under our control and on our behalf. In cases where data is transferred outside of European Economic Area, we take all reasonably necessary steps to ensure that this happens in accordance with applicable data protection laws and regulations.

Should you wish to contact us by email, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties.

Statistical analysis

We use technology to collect information to help us generate statistics on our users’ experience while using this website, for analysis purposes, to determine how we can improve our services and for potential future marketing initiatives. This information is processed on an anonymous basis and will not be used to identify individual users or site visitors.

Use of cookies

“Cookies” are small files that enable us to store information related to your PC and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you. Change your cookie-settings here

We use what are called “session cookies”, i.e. those that are stored exclusively for the duration of your visit to one of our internet pages. This session cookie track user session state on incoming requests and are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided.

We might also use “permanent cookies” for retaining information about visitors who repeatedly access one of our internet pages. The content of a permanent cookie is limited to an identification number. Name, IP address, etc., are not saved. We do not create an individual profile of your online activities.

Google Analytics:

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google uses cookies. The information generated by the cookie about the use of the online offer by the users are usually transmitted to a Google server in the USA and stored there.

Google will use this information on our behalf to evaluate the use of our online offering by users, to compile reports on the activities within this online offering and to provide us with other services related to the use of this online offer and internet usage. In this case, pseudonymous user profiles of the processed data can be created.

We only use Google Analytics with activated IP anonymization. This means that the IP address of the users will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The IP address submitted by the user’s browser will not be merged with

other data provided by Google.

Users can prevent the storage of cookies by setting their browser software accordingly;

Users may also prevent the collection by Google of the data generated by the cookie and related to their use of the online offer and the processing of such data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

For more information about Google’s use of data, recruitment and opt-out options, please visit Google’s websites:

(“Google uses your data when you use websites or apps from our partners”)

(“Use of data for advertising purposes”)

(“Manage information Google uses to show you advertising”)

(“Determine which Google advertising shows you”)

To opt out of being tracked by Google Analytics across all websites, visit:

Google Analytics Opt-out Browser Add-on

Not everyone who visits our site will do so using a web browser. For example, some users will access Saloodo websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings.

Google Tag Manager

We use Google Tag Manager, a web service provided by Google to manage website tags. The Google Tag Manager tool itself (which implements the tags) is a cookieless domain and does not collect personally identifiable information. The tool triggers other tags, which may collect data. Google Tag Manager does not access this data. If disabled at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager. You can read more about Tag Manager in the Google Tag Manager information.

Segment.io                    
We use the data analysis and the event forwarding service under Segment.io, Inc., 101 15th St, San Francisco, CA 94103, USA. The purpose of Segment.io is to analyse the use of our website and/or to improve the services we currently provide. Segment.io forwards the data analysis to the service providers mentioned in our Privacy Policy. For further information on Segment.io’s Privacy Policy, please visit
https://segment.io/privacy.

The services provided by Segment.io are subject to the terms of use of Segment.io. For more details, please visit https://segment.io/terms. If you do not support this functionality, you can deactivate Segment.io with the help of a browser add-on, which can be downloaded from www.ghostery.com/.

Mixpanel

We use the technology of Mixpanel, Inc. (“Mixpanel”) to perform statistical evaluations that allow us to optimize product features and make them more appealing.

For our products related to cybersecurity, Mixpanel uses cookies to track your browser type, operating system, language settings, search terms, and IP address, and then submit that information to a Mixpanel server in the United States. We receive your IP address from Mixpanel exclusively anonymously transmitted to ensure that your privacy is protected.

If you do not wish to consent to this data collection, please read our Cookie Disabling Instructions in the “How to Manage Cookies” section. Furthermore, you can object to the collection and storage of such data by Mixpanel at any time by following the instructions at the following link: https://mixpanel.com/optout/

Microsoft Power Bi

We use the Microsoft Power Bi business analytics service to store and reconstruct the data mentioned in this Privacy Policy into an interactive visualization.

Remarketing / Conversion Tracking

Google Remarketing

This website uses the remarketing feature of Google Inc. (“Google”). This feature is designed to show interest-based ads to visitors to the site through the Google Network. The website visitor’s browser stores so-called “cookies”, text files that are stored on your computer and that allow visitors to recognize them when they visit websites that belong to the Google advertising network. On these pages, visitors can then be presented with ads that relate to content that the visitor previously visited on websites that use Google’s remarketing feature. Google says it does not collect any personal information during this process.

However, if you still do not want Google’s Remarketing feature, you can always disable it by making the appropriate settings at http://www.google.com/settings/ads or https://adssettings.google.com/anonymous . Alternatively, you can disable the use of cookies for interest-based advertising through the Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.

For more information about Google Remarketing and the Google Privacy Policy, please visit:

http://www.google.com/privacy/ads/.

Microsoft

Our website uses the online advertising program “Bing Ads”, which is associated with conversion tracking. When you click on our ad with Microsoft (Bing/Yahoo), a cookie is set to track your conversions, while you are on the Saloodo! website. An example of a conversion is, for instance, when you sign up on our platform.

For further information on this topic, please access the following links:

 

Facebook Remarketing and Custom Audiences

Moreover, we use retargeting tags and the Custom Audience of Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304 U.S., hereinafter referred to as “Facebook”.

A Facebook pixel has been implemented on our website, with the purpose to establish a direct connection to the Facebook servers when you visit our website. Please note that we do not receive any personal data or information about the user.

When you visit or sign up on our website, Facebook learns that and matches your visit with your user account. Facebook provides the possibility of tracking conversions and creates custom audiences based on information gathered by Facebook. The data collected this way is encrypted and will remain anonymous to us. As stated above, we do not receive any personal data or information about the user.

If you do not wish your data to be collected via Custom Audience, you can deactivate Custom Audience using the following link:  https://www.facebook.com/business/a/online-sales/custom-audiences-website.

For further information on this topic, please access the following links:

 

LinkedIn Remarketing and Matched Audience

We use LinkedIn’s website analytics features and Linkedin technologies such as LinkedIn Insight tags, pixels, APIs, audience matching and conversion tracking. Those LinkedIn technologies enable us to serve ads based on the way you interact with our website (e.g. “Event Data” and visiting specific webpages). If you do not wish your data to be collected, you can opt out here:
https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

For further information about LinkedIn’s privacy policy: https://www.linkedin.com/legal/privacy-policy

Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: “cookies”). Please note that in this case, you will have to expect a limited page presentation and limited user guidance.

The following links provide specific information about the most commonly used browsers:

Internet Explorer: http://support.microsoft.com/gp/cookies/en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Opera: http://www.opera.com/browser/tutorials/security/privacy/

For detailed information about cookies, e.g. how to determine which cookies are set, how to use them and how to delete them, is the following page information:

All About Cookies

For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:

Your Online Choices

Newsletter

We will only send you a newsletter after double confirmation (double opt-in): If you are interested in receiving our email newsletters, you must explicitly confirm that we should send you our newsletters.

If you do not wish to receive any newsletters or advertorial emails from us, you can unsubscribe from this service at the end of all the sent newsletters.

MailChimp and Mandrill

We use MailChimp to send emails when you allow us to inform you about Saloodo!’s latest product updates, news or promotions. MailChimp collects information such as your name, email address and the use of our website that you have willingly provided when you registered on our platform.

Mandrill is an add-on for MailChimp, used to send automated emails. We use Mandrill to send you business-related emails, for example, if you have forgotten your password or a new offer is available according to your filter settings.

For further information on Mailchimp’s Privacy Policy, Cookie Settings and Security, please refer to the following links:

Mailchimp’s Privacy Policy: https://mailchimp.com/legal/privacy

Mailchimp’s Cookie Policy: https://mailchimp.com/legal/cookies/

Mailchimp’s Security https://mailchimp.com/about/security/

In your profile you can manage your e-mail preferences. -> Login > My profile > General > Edit

Zendesk/Zopim
We use the customer support service provided by Zendesk Inc. (‘’Zendesk’’) Market St, San Francisco, CA 94105, USA to provide and allow you to use the customer support functionality on the website. Zendesk uses ‘’Cookies’’ in order to allow you to write into the support form and state your enquiries. For this specific purpose, the information generated by the ‘’Cookie’’ is then transferred to a Zendesk server in the USA and stored there.

For further information on how Zendesk is processing your data and the recent changes concerning your rights, please refer to the Zendesk Privacy Policy, which is available on the following link: www.zendesk.com/company/customers-partners/#privacy-policy.

If you do not support this functionality, you can deactivate Zendesk with the help of a browser add-on, which can be downloaded from www.ghostery.com/.

Salesforce     
We use the support service provided by Salesforce.com Inc in order to provide you with functionality.

For further information on how Salesforce is processing your data and the recent changes concerning your rights, please refer to Salesforce’s Privacy Policy, which is available on the following link: https://www.salesforce.com/company/privacy/full_privacy/

Security

Saloodo! takes the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the Saloodo! servers if your browser supports SSL.

Right to information

Upon written request, we will inform you what personal data (e.g. name, address) we have saved on you.

Changes to data protection statement

We keep our data protection statement under regular review. Saloodo! reserves the right to change its data protection statement at any time with or without prior notice. Please check back frequently to be informed of any changes. By using this Saloodo! website, you agree to these conditions.

This statement was last updated on September 1, 2016.

Contact

If you have questions in regard to the processing of your personal data or in cases of information requests, suggestions or complaints, please contact local customer service or the Deutsche Post DHL Corporate Data Protection officer. These parties are also available to help with information requests, take suggestions or handle complaints.

Corporate Data Protection Officer for Deutsche Post AG/Deutsche Post DHL:

Gabriela Krader, LL.M
Deutsche Post AG
Corporate Center
53250 Bonn