Customer Support is often organized very structured, handbook-style. But at Saloodo! we continously try to improve and stay agile. The short hierarchy that we have is super helpful. On the other hand, we, as a market place for logistics, are highly dependent on third parties, who need immaculate organization. This narrow line is often a challenge in customer service. But I always say and act: Stay straightforward, be honest with your clients, be open and tell the facts. Being proactive and trying to anticipate future questions while seeing the whole picture can be the most helpful advice I can give.